However, we are quickly discovering that the application of tools such as journey mapping can improve the way in which we deliver educational services, and as a result, the outcomes we are wishing to achieve with students. The relevance of journey mapping in the context of educationĮducation is a relatively new area to customer experience and service design.
In this article we will address some of the key questions being asked in education, some of the challenges to implementing new approaches and explore how journey mapping can be of assistance for creating better outcomes for students. What does it look like when education meets service design and customer experience? Having a meaningful, lasting impact on those we educate means improving their short-term experience - while also ensuring that what we are teaching is relevant and memorable in the long run. Having a clear understanding of the experience of students can take us a long way towards building educational experiences that help them reach their potential, and hopefully they will go on to become active citizens who play a positive role in society. So, how can we ensure that we do this with intent, rather than leaving it to chance? When it is done right, an educational journey can be filled with moments of delight, inspiration and unlock the hidden potential within students in a away they would not have thought possible. Were you inspired, disheartened, overwhelmed or uplifted? Was your time spent on social activities, or on a dedicated mission to get top grades? Did you look up to teachers who unleashed your curiosity for the world around you, or did you feel as if you were drowning in useless information, bored out of your mind and counting down the minutes?Įducation can change people’s lives and the world they live in. For those with your hands up, what was your experience like? Put your hands up if you received an education.
#Journey ed store how to
How to create a journey map in education.
Core questions that journey mapping can help to solve in education. The relevance of journey mapping in education.A well delivered education has the ability to bring the best out of people, a poorly delivered one can let their potential remain hidden for a lifetime.
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